Our carriers aim to deliver on time, however, we cannot be held responsible for failed deliveries or any losses incurred, after goods have left our premises for delivery by a third party. The carriers are fully insured to cover losses but this issue must be addressed with the carrier directly.
We will make every reasonable effort to meet our scheduled ship dates. However, there are times, in a production environment, that we may be unable to meet our scheduled ship date. Therefore, our shipping dates are estimates, not guarantees. We do not accept responsibility for missed ship dates. We do not accept responsibility for loss suffered due to missed ship dates.
Delivery Time ( Turnaround Time )
Delivery time starts from the date of APPROVAL of artwork and ends at the date of DISPATCH from Discoverprint. It is measured in working days.
The turnaround time is selected at the time of ordering.
By way of example, if artwork is APPROVED on Monday, before 4pm on a three day TAT, it will be dispatched from us on Thursday. Similarly, if it is APPROVED on Monday before 3pm on a 48hr TAT, it will dispatch from us on Wednesday.
We will not accept liability for missed ship dates due to non-payment.
Please note, all deliveries weighing in excess of 300kgs will take 48 hours to ship as standard.
All ordered placed after 4pm are considered as Next Day
We use reputable courier companies to ship jobs. However, we will not be held liable for failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.
Failure to Deliver
When your job is dispatched from us, you will be emailed details of the courier company and the tracking number of your goods. If the delivery attempt fails, the goods are returned to us. You will be charged the cost of all re-delivery attempts.
Please note for pallet deliveries only:
Pallet deliveries will provide the pallet to the destination. The end recipient will need to have facilities to receive this type of delivery.
If a delivery is refused for any reason, the additional costs of redelivery will be charged to the client.