Returns and refunds

Change of mind

Under European and Irish consumer law the 14 day right to change your mind does not apply to goods made to a consumer’s own specification or clearly personalised, and that covers almost everything we sell.

• Before you approve your proof you can cancel and we refund you in full.
• After approval the job is in production and cannot be cancelled, because the materials are committed and the work is specific to you.

Faulty or not as approved

• The print does not match the proof you approved.
• A printing or finishing fault, or damage in transit.
• The wrong paper, the wrong size, the wrong quantity or the wrong product.

Email sales@discoverprint.ie within 10 working days of delivery, with your order number, and keep the goods. If the fault is ours, you choose: a reprint at our cost, or a refund. A refund goes back to the card that paid, usually within three working days of us agreeing it. We pay the carriage if we need the goods back.

The full detail

What is covered and what is not is set out in our satisfaction guarantee and our terms and conditions. Your rights where goods are faulty, not as described, or not of merchantable quality are unaffected.